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Knowledge Audits and Knowledge Mapping: A practical guide for knowledge managers

Patrick Lambe, Straits Knowledge, Singapore

Chandos Information Professional Series

 - accessible, step-by-step explanations and case examples
 - covers a range of different contexts, organisations and cultures
 - sets knowledge audits in the context of larger knowledge management objectives
 - illustrates how knowledge audits and knowledge maps can be exploited for multiple purposes
 - written by highly respected practitioner in the field

The knowledge audit is one of the most frequently used foundational activities in knowledge management today. It creates an inventory of key knowledge assets, which when represented using knowledge maps, is a powerful aid to identifying knowledge gaps, knowledge risks, and knowledge sharing opportunities. This book lays out for the first time in a clear and practical manner the different forms and purposes of knowledge audits, and explains how different kinds of knowledge maps can support their exploitation. While this core activity has very little documented guidance, is inconsistently applied and is currently imperfectly understood, this book will support the development of a knowledge management strategy, create momentum for change, and instil a culture of knowledge asset stewardship at every operational level.

ISBN 1 84334 652 4
ISBN-13: 978 1 84334 652 4
December 2014
200 pages  234 x 156mm  paperback  
Approx. £47.50 / US$80.00 / €55.00

Not yet published

An e-book version of this title will be available from Chandos Publishing Online. To view the current titles available visit Chandos Publishing Online

About the author

Patrick Lambe is the author of the successful book Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness (Chandos Publishing, 2007). Lambe is the founder and principal consultant of Straits Knowledge, a Singapore-based knowledge management consulting and research firm; is a two-term past President of the Information and Knowledge Management Society; Adjunct Professor at the Hong Kong Polytechnic University; member of the editorial advisory board of the Journal of Knowledge Management; and is a internationally recognised writer and keynote speaker on knowledge management.

Titles which may also be of interest:
Managing Intellectual Capital in Libraries
Managing Your Library and its Quality
Special Libraries as Knowledge Management Centres
Knowledge Management for Sales and Marketing
Multimedia Information Retrieval

Contents

Where do knowledge audits come from and why are they important?; What are we auditing? Different forms of knowledge; The different forms and purposes of knowledge audits; Basic tools and techniques in knowledge audits. The value of a participatory approach; Knowledge mapping, and advanced techniques for knowledge audits; Case scenarios: five knowledge audits and their outcomes; Getting started in knowledge audits; Planning your approach, involving stakeholders and selecting your tools; Conducting the knowledge audit, dealing with perceptions, building and maintaining energy and purpose; Exploiting the knowledge audit; Knowledge audits as an influence for change; Embedding a culture of knowledge stewardship.