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Crisis Information Management: Communication and technologies

Edited by Christine Hagar, Dominican University, USA

Chandos Information Professional Series

These post-crisis reports describe information and communication lessons learned from disasters where there are myriad challenges to be overcome.
Online Information Review

 - edited by the author who coined the term crisis informatics
 -  provides new technological insights into crisis management information
 - contributors are from information science, information management, applied information technology, informatics, computer science, telecommunications, and libraries
 -  provides an international perspective including research and practice from the UK, USA, Indonesia and Sweden
 - includes a non-technological perspective

This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as the Haiti earthquake and Hurricane Katrina, and 9/11 and human-made crises, such as the recent political disruption in North Africa and the Middle East, have demonstrated that there is a great need to understand how individuals, government, and non-government agencies create, access, organize, communicate, and disseminate information within communities during crisis situations. This edited book brings together papers written by researchers and practitioners from a variety of information perspectives in crisis preparedness, response and recovery.

Readership: Information scientists, librarians, knowledge managers, crisis information managers, government, state and local emergency management officials, disaster and emergency policy makers, non-governmental organizations and their teams, and disaster researchers. Faculty and students of information science, information management, information systems, library science, and knowledge management.

£47.50 / US$80.00 / €55.00

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About the editor

Dr. Christine Hagar is an Assistant Professor in the Graduate School of Library & Information Science at Dominican University, River Forest, USA. Dr. Hagar holds a PhD. in Library & Information Science from the University of Illinois at Urbana-Champaign (UIUC). Her research explores how communities manage, organize and disseminate information in crisis and emergency situations. She has worked in the USA and UK as an academic librarian, as a consultant with the British Council and the UK Department for International Development, and as a Visiting Fellow at the Mortenson Center for International Library Programs, UIUC.

Contributors: Bryan Semaan, Gloria Mark, and Ban Al-Ani, Thomas Heverin and Lisl Zach, Kate Starbird, Leysia Palen, Sophia B. Liu, Sarah Vieweg, Amanda Hughes, Aaron Schram, Kenneth Mark Anderson, Mossaab Bagdouri, Joanne White, Casey McTaggart and Chris Schenk, Leysia Palen and Elisa Giaccardi, Chris Hagar, Sarah Gannon Fredrik Bergstrand and Jonas Landgren, Mario Antonius Birowo, John L. Brobst, Lauren H. Mandel and Charles R. McClure.

Titles which may also be of interest:
Management of Information Organizations
Information Consulting

Contents

Introduction
Christine Hagar
 - Notes
 - References

The effects of continual disruption: technological resources supporting resilience in regions of conflict
Bryan Semaan, Gloria Mark, and Ban Al-Ani
 - Introduction
 - Technologies to aid resilient behavior
 - Research setting
 - Technological resources supporting resilience
 - Concluding remarks
 - Note
 - References

Law enforcement agency adoption and use of Twitter as a crisis communication tool
Thomas Heverin and Lisl Zach
 - Introduction
 - Technologies to aid resilient behavior
 - Research setting
 - Technological resources supporting resilience
 - Concluding remarks
 - Note
 - References

Law enforcement agency adoption and use of Twitter as a crisis communication tool
Thomas Heverin and Lisl Zach
 - Introduction
 - Background
 - Research design
 - Findings
 - Discussion
 - Conclusion
 - Note
 - References
 - Appendix: interview protocol

Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the ‘Tweak the Tweet’ syntax
Kate Starbird, Leysia Palen, Sophia B. Liu, Sarah Vieweg, Amanda Hughes, Aaron Schram, Kenneth Mark Anderson, Mossaab Bagdouri, Joanne White, Casey McTaggart, and Chris Schenk
 - Introduction
 - Social media and disaster: the emergence of the citizen reporter
 - Tweak the Tweet: background and rationale
 - TtT deployment for the Haiti earthquake: bootstrapping a nascent idea
 - Chile earthquake: conceptualizing the deployment as a campaign
 - Fourmile Canyon fi re in Boulder, CO: unexpected local authority
 - Other events
 - Discussion: campaign to support diffusion of a socio-technical practice
 - Conclusion
 - Notes
 - References

Heritage matters in crisis informatics: how information and communication technology can support legacies of crisis events
Sophia B. Liu, Leysia Palen, and Elisa Giaccardi
 - Introduction
 - Disaster as a social process
 - Living heritage and collective memory practices
 - Overview of the research project
 - Three crisis cases
 - Discussion: a digital heritage agenda for the crisis domain
 - Conclusion
 - Acknowledgments
 - Notes
 - References

Information needs and seeking during the UK 2001 foot-and-mouth crisis
Christine Hagar
 - Introduction
 - Findings
 - Changes in information needs at different stages of the crisis
 - Context in which information seeking took place
 - Formal and informal channels of information seeking during the crisis
 - Sense-making approach to information seeking during the crisis
 - Overlap of information and emotional needs
 - Trusted information sources
 - Need for a mix of technologies
 - Place and space and new venues and meeting places for communities in a crisis
 - ICTs as a catalyst for innovation during the crisis
 - Providing a local response to a national crisis
 - Acknowledgments
 - Notes
 - References

The Ericsson Response – a ten year perspective: in the light of experience
Sarah Gannon
 - A brief history of ER
 - Key issues in emergency response phase 1: first response (days 1–14)
 - Key issues in emergency response phase 2: establishment (days 15–30)
 - Key issues in emergency response phase 3: consolidation (days 30+)
 - It’s all about communication
 - Opportunities for improvement
 - Pushing the boundaries
 - Potential for exploiting the leading edge
 - Conclusion

Information systems in crisis
Fredrik Bergstrand and Jonas Landgren
 - Introduction
 - Exploring key information resources
 - Fundamental components of an information environment
 - Conclusions
 - References

Community media and civic action in response to volcanic hazards
Mario Antonius Birowo
 - Introduction
 - Living with natural disasters
 - Lintas Merapi: radio for people living in a high-risk area
 - Living as refugees
 - Social capital
 - On the front line
 - Conclusion
 - References

Public libraries and crisis management: roles of public libraries in hurricane/disaster preparedness and response
John L. Brobst, Lauren H. Mandel, and Charles R. McClure
 - Introduction
 - Background
 - Project overview
 - Public library hurricane service roles
 - Joining the emergency response network
 - The web portal: a technology for crisis management
 - Next steps: public librarians as crisis managers
 - Acknowledgments
 - References

Academic libraries in crisis situations: roles, responses, and lessons learned in providing crisis-related information and services
Stephanie Ganic Braunstein, Jenna Ryan, and Will Hires
 - How academic libraries compare to public libraries in a crisis
 - Further consideration of the specialized role of the academic library
 - Case study: Louisiana State University
 - The academic library as locus of disaster: response deterred and deferred
 - Case study: Tulane University’s Howard-Tilton Memorial Library
 - Case study: University of Hawai’I at Manoa’s Hamilton Library
 - Academic libraries post-disaster: lessons learned and suggestions articulated
 - References