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New Approaches to E-Reserve: Linking, sharing and streaming

Ophelia Cheung, Dana Thomas and Susan Patrick, Ryerson University, Canada

Chandos Information Professional Series

 - provides practical “how to” advice, with appropriate illustrations
 - offers realistic suggestions for strategic moves to integrate services, respond to user needs, and collaborate with potential stakeholders within and outside the institution
 - the authors possess wide-ranging skills in audio, visual and information services in academic libraries, administrative experience with organization change and up-to-date knowledge of technologies relevant to the academic library
 - draws on the authors’ practical experiences in developing new library services and effecting changes in the organization

Aimed at academic library practitioners, this book describes how e-reserve services can evolve and adapt to the changing virtual learning environment of higher education. New approaches discussed include: the integration of subscribed, free, and copyrighted resources within course management systems; innovative employment of open URL link resolvers to connect e-reserve with library e-resources and services; video streaming within course documents; and the creative use of bibliographic software to produce customized reading lists. New Approaches to E-Reserve includes detailed descriptions and extensive step-by-step illustrations in order to provide readers with the tools needed to implement the techniques covered within. These combine to offer practical insight into common issues faced by academic institutions worldwide. In addition to an overview of practices and an update on new developments in e-reserve, a discussion of strategy, policy and organizational change extends this book’s relevance to a much broader theme: the strategic management of current and future technological changes in tertiary education.

Readership: Practitioners within library and information services, and particularly those in academic libraries responsible for electronic resources and service delivery. The book will also be of interest to Library and Information Science students, who will benefit from reviewing the book’s practical applications of concepts in information technology.

£47.50 / US$80.00 / €55.00

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About the authors

Ophelia Cheung has a BA in English Literature from the University of Hong Kong and a Masters of Library Science (MLS) from the University of Western Ontario in Canada (1978). She gained experience in both academic and special libraries in Hong Kong before joining Ryerson University Library in Toronto, Canada in 1985. Since then, Ophelia has assumed responsibilities in reference, collection development and library instruction. Ophelia was the Head of Information Services, Audio Visual and Interlibrary Loan Manager, and is currently supervising E-Reserve and Audio Visual services. She has implemented organizational changes and new initiatives in these areas. She has contributed to peer-reviewed library science journals and presented at international library and information technology and e-learning conferences.

Dana Thomas has been an academic librarian since January 2005. Within collections services, her responsibilities have included managing Ryerson University Library’s serials and electronic resources collections, including acquisition and technical support. She has also been responsible for subject liaison and collection development work, provision of reference services, and library instruction. Located in Toronto, Ontario, Canada, Ryerson University is part of the Ontario Council of University Libraries (OCUL) consortium which supports the provincial Scholars Portal project. Dana is primarily responsible for SFX and RefWorks at Ryerson, two of the services implemented across the consortium. In this role, she has been invited to present at Scholars Portal events and is a member of a Public Services Advisory Group which facilitates user-driven evaluation of Scholars Portal services. Her research interests focus on usability of academic library resources, and how changes in technology and library resources relate to research behaviour. Currently, Dana is on secondment at Scholars Portal as Evaluation and Assessment Librarian.

Susan Patrick has a BA (Major in English) from McGill University in Montreal, Canada (1972), a Graduate Diploma in Library Science from Queensland Institute of Technology in Brisbane, Australia (1976), and a BA (Honours FineArts/Film) from York University in Toronto, Canada (1985). She has worked as an academic librarian, beginning at the University of Queensland Library in Brisbane (1976-1980), and then at Ryerson University Library in Toronto (1980-83, 1989-present), where her experience has been mainly in the areas of reference, collection development, and library instruction. She was Audio Visual Librarian from 2003 – 2006, and is currently Special Collections Librarian. She has contributed to peer-reviewed library science journals and presented at international library and information technology and e-learning conferences.

Contents

Introduction: How e-reserve responds to a changing user culture and copes with issues and challenges
 - How libraries and universities respond to the changing user culture
 - Overview of e-reserve
 - Traditional and creative approaches to e-reserve
 - How e-reserve responds to changes and issues encountered
 - Strategies to deal with challenges

Overview of e-reserve: History and scope
 - The ILS approach
 - The dedicated e-reserve system approach
 - The CMS, LMS or VLE approach
 - The repository-based approach
 - The citation management software approach
 - The iTunes U approach
 - Linking methods

Access and delivery of e-reserve (1): Blackboard – how resources are integrated within a course management system
 - Different methods of creating e-reserve content in Blackboard
 - E-reserve in Blackboard: some insight and experiences

Access and delivery of e-reserve (2): Creative approaches – how software designed for other purposes can be adapted or utilized
 - Digital repositories
 - Citation management software
 - The iTunes U approach

New digital media formats: Streamed video
 - Brief description of technology
 - Advantages over traditional video
 - Streamed video in electronic reserve
 - Critical issues: Pricing and rights management
 - Case study: The Ryerson University Library experience

Challenges and issues
 - Copyright: How copyright impacts on e-reserve delivery and process
 - Linking: Technical issues and methods
 - User perception and satisfaction

Possible strategies: Collaboration, integration and interaction are the keystones for survival or expansion of e-reserve service
 - The importance of evaluation and assessment
 - Seize the opportunity whenever it appears
 - Turn competition into partnership
 - Embrace a new culture that is user-centered and work towards service convergence
 - Be responsive to administrative change
 - Take the lead in copyright literacy
 - Be responsive to external forces of change
 - Conclusion

Appendix I Ryerson University Library December 2008 Survey of E-Reserve Operations – Results Summary

Appendix II Ryerson University Library Faculty Survey on Reserve Services (May, 2005)

Appendix III Ryerson University Library Faculty Requests for Reserve Services (2003–5)

Appendix IV Ryerson University Library Student Survey on E-Reserve in Blackboard (Spring/Summer 2006)

Appendix V Ryerson University Library Distance Education Student Surveys (2007)