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Knowledge Management Systems Implementation: Lessons from the silicon valley

Hind Benbya, GSCM-Montpellier Business School, France

 - integrates techniques for effectively implementing KMS. The techniques used in this book have been employed in a wide variety of KMS implementations around the world, in different industries, and with organizations of different sizes
 - provides a step by step guide to the main difficulties facing managers with KMS implementations
 - enables managers to improve their KMS implementations and identify key future issues
 - illustrates the issues with case studies from leading organizations in the Silicon Valley

This book brings together the results of several years of analysis of knowledge management systems (KMS) implementations and the experience of leading organizations in the Silicon Valley, to provide a practical guide on key strategic, technical and economic aspects of knowledge management systems implementations. It provides a comprehensive and methodological approach to support managers in their implementations of KMS. It is intended to equip current and future managers with some of the knowledge and practical skills to help them navigate their organizations towards knowledge management. Managers must be actively engaged in the emergent process of KMS implementation in a way that does not simply offer exhortations or ensure that the infrastructure is working. This book also goes beyond the implementation process and suggests how to deal with KMS along the maturity process and how to assess and measure the results achieved from KMS. These issues are illustrated in a series of case studies from leading organizations in the Silicon Valley, including Hewlett Packard, IBM, Cisco, Protiviti and Wilson Sonsini Goodrich and Rosati.

ISBN 1 84334 266 9
ISBN-13: 978 1 84334 266 3
August 2008
318 pages  234 x 156mm  paperback  
£39.95 / US$70.00 / €50.00

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£59.95 / US$100.00 / €75.00

About the author

Hind Benbya is Associate Professor of Information Systems in GSCM-Montpellier Business School and Visiting Scholar at the UCLA Anderson Business School.

Contents

PART 1 KMS ESSENTIALS
PART 2 KMS AUDIT
PART 3 KMS IMPLEMENTATION
PART 4 KMS PERFORMANCE ASSESSMENT
PART 5 KMS MATURITY AND EFFECTIVENESS MANAGEMENT

PART 1 KMS ESSENTIALS

Why knowledge management systems?
 - Why is knowledge so difficult to manage?
 - Knowledge management myths and schools of thought
 - Knowledge management roots: macro and micro trends
 - Notes

KMS foundations and taxonomy
 - KMS origins and evolution
 - KMS taxonomy
 - Summary
 - Note

PART 2 KMS AUDIT

KMS diagnosis and strategy selection
 - Problem/opportunity identification
 - Knowledge management audit
 - Strategy selection: codification vs. personalization
 - KMS implementation roadmap
 - KMS life cycle development
 - Note

Selecting a knowledge management solution: lessons from Intel
 - Knowledge enablement at Intel TMG
 - The challenge of selecting a knowledge management solution
 - Strategic knowledge planning
 - What processes are important?
 - Knowledge implications for business processes
 - The example of the Capital Equipment Dashboard
 - Lessons learned
 - Summary
 - Notes

PART 3 KMS IMPLEMENTATION

Structuring knowledge in KMS: lessons from Cisco
 - Knowledge creation
 - Knowledge distribution
 - Knowledge application
 - Case study: Structuring knowledge in KMS – lessons from Cisco
 - Notes

Defining KMS incentives and motivation schemes: lessons from HP
 - Incentives structures
 - Case study: Defining incentive programs in KM – lessons from HP
 - Note

PART 4 KMS PERFORMANCE ASSESSMENT

Why KMS performance assessment? Lessons from WSGR
 - Why measure the performance of KMS?
 - Levels of analysis used in KMS measurement
 - How to define KM metrics
 - Existing models for knowledge assets valuation
 - Measuring the value of knowledge assets
 - Case study: Developing practical metrics for KMS – lessons from Wilson Sonsini
 - Goodrich & Rosati
 - Notes

KM measurement in evolutionary contexts: lessons learned from IBM Community Measures
 - IBM background
 - Introduction to measurement of KM
 - IBM Capability Maturity Model: the genesis
 - Lessons learned
 - Summary
 - Note

PART 5 KMS MATURITY AND EFFECTIVENESS MANAGEMENT

KMS maturity management
 - Managing non-routine knowledge
 - Why the logic of innovation is so difficult
 - Characterizing innovation and creativity
 - KMS maturity management
 - Phases in KMS maturity management
 - Notes

KMS effectiveness survey results
 - From IS to KMS effectiveness
 - Research approach
 - KMS effectiveness
 - Conclusion
 - Notes