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The Impact of Organisational Culture on Knowledge Management

Marina Du Plessis, Consultant, South Africa

 - addresses a unique topic in the field of knowledge management
 - draws on the practical experience of the author who has implemented knowledge management in the USA, Europe and Africa
 - provides real issues and problems that have been encountered in businesses across the globe
 - provides practical solutions for implementation
 - written by and internationally acknowledged knowledge management practitioner

Aimed at knowledge management professionals and students in the field of knowledge management and information science, this book highlights issues in organisational cultures that can impact the implementation of knowledge management. Organisational culture has an extremely high impact on knowledge management, but is very difficult to identify and to address. The book indicates how people, culture, technology, strategy, leadership, operational management, process and organisational structure issues all have an impact on the implementation of knowledge management in an organisation. The book also provides a model to identify and manage areas in the organisation that impact knowledge management, which is easy and practical to apply, to enable successful knowledge management programmes.

Readership: Knowledge management professionals as well as knowledge management and information science students at undergraduate and post graduate level.

£42.50 / US$70.00 / €50.00

£62.50 / US$105.00 / €75.00

An e-book version of this title is available to purchase as part of a Collection or Pick n Mix. Visit Chandos Publishing Online

About the author

Dr Marina du Plessis is a business advisor that specialises in knowledge management and business strategy. She currently works as an independent consultant, where she provides strategic business advice on a variety of business issues. Marina has been involved in multiple implementations of knowledge management in a variety of industries, such as mining, professional services, banking, insurance and utilities.

Titles which may also be of interest:
Knowledge Management
Knowledge, Information and the Business Process
Ten Steps to Maturity in Knowledge Management
Knowledge Management
Knowledge-Based Working

Contents

Introduction

Definition of a knowledge management culture

Business areas impacting on knowledge management culture
 - People related issues
 - Organisational values and personal values
 - Measurement issues
 - Strategy and leadership
 - Operational issues
 - Processes
 - Technology and other channels
 - Organisational structure

Possible ideal solutions for business areas impacting on knowledge management culture
 - People related issues
 - Organisational values and personal values
 - Measurement
 - Strategy and leadership
 - Operational issues
 - Processes
 - Technology and other channels
 - Organisational structure

A model to identify and manage knowledge management culture issues in organisations
 - Strategic knowledge management cultural issues
 - Operational knowledge management cultural issues
 - People issues
 - Organisational and personal values
 - Measurement issues
 - Strategy and leadership issues
 - Process issues
 - Technology and other channel issues
 - Organisational structure issues

Conclusions