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ISBN
1 84334 758 X
Published
June 2014
Price
approx £47.50 / US$80.00 / €55.00
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Customer Service in Academic Libraries (Chandos Publishing title) 
Mossop
The term ‘customer service’ is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can... more...
Not yet published
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ISBN
1 84334 759 8
Published
June 2014
Price
approx £47.50 / US$80.00 / €55.00
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The Preservation and Protection of Library Collections: A practical guide to microbiological controls (Chandos Publishing title)
Zerek
Preservation involves a complex of activities including climate, air-quality, and surface control, as well as microbiological control, which is a key part of preserving and protecting library collecti... more...
Not yet published
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ISBN
1 84334 663 X
Published
March 2014
Price
approx £49.50 / US$85.00 / €60.00
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A New Paradigm of Library and Information Services Marketing (Chandos Publishing title)
Gupta
This book reviews marketing library and information services with a new perspective, and is written against the backdrop of the changing approaches to the marketing of library and information services... more...
Not yet published
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ISBN
1 84334 741 5
Published
March 2014
Price
approx £47.50 / US$80.00 / €55.00
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Library Instruction Design: Learning from Google and Apple (Chandos Publishing title)
Su
The design philosophies of Google and Apple represent different approaches to new product design. Google's model features bottom-up and data-driven decision-making processes, while Apple's model is to... more...
Not yet published
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ISBN
1 84334 649 4
Published
October 2013
Price
approx £49.50 / US$85.00 / €60.00
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Service Science and the Information Professional (Chandos Publishing title)
de Grandbois
Service science is a new trans-disciplinary field that touches on subjects such as computer science, engineering, management, business, and the social and cognitive sciences. This book demonstrates to... more...
Not yet published
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ISBN
1 84334 684 2
Published
October 2012
Price
£47.50 / US$80.00 / €55.00
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Meeting the Needs of Student Users in Academic Libraries: Reaching across the great divide (Chandos Publishing title) 
Crump, Freund
Meeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to d... more...
Usually dispatched within 24 hours
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ISBN
1 84334 633 8
Published
July 2012
Price
£47.50 / US$80.00 / €55.00
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Universal Design: A practical guide to creating and re-creating interiors of academic libraries for teaching, learning, and research (Chandos Publishing title)
Staines
Universal Design provides practitioners, graduate students, and other professionals interested in obtaining practical advice on how to effectively create and re-create interiors of academic lib... more...
Usually dispatched within 24 hours
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ISBN
1 84334 686 9
Published
December 2011
Price
£47.50 / US$80.00 / €55.00
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An Evaluation of the Benefits and Value of Libraries (Chandos Publishing title)
Nyström, Sjögren
An Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this process. There ... more...
Usually dispatched within 24 hours
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ISBN
1 84334 654 0
Published
August 2011
Price
£47.50 / US$80.00 / €55.00
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Managing Your Library and its Quality: The ISO 9001 way (Chandos Publishing title)
Balagué, Saarti
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents th... more...
Usually dispatched within 24 hours
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ISBN
1 84334 644 3
Published
July 2011
Price
£47.50 / US$80.00 / €55.00
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Qualitative Research and the Modern Library (Chandos Publishing title)
Goodman
Qualitative Research and the Modern Library examines the present-day role and provides suggestions for areas that might be suited to this type of research for the purposes of evaluation. The au... more...
Usually dispatched within 24 hours
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ISBN
1 84334 604 4
Published
May 2011
Price
£47.50 / US$80.00 / €55.00
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Knowledge Management for Sales and Marketing: A practitioner’s guide (Chandos Publishing title)
Young, Milton
While this book is primarily aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in sales and marketing environments, it is also highly relevant ... more...
Usually dispatched within 24 hours
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ISBN
1 84334 591 9
Published
September 2010
Price
£47.50 / US$80.00 / €55.00
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Facelifts for Special Libraries: A practical guide to revitalizing diverse physical and digital spaces (Chandos Publishing title)
Bassett, Fry, Ballantyne-Scott
Libraries/information centres are continuously evolving to keep up with rapid changes in information gathering, processing, and distribution. Corporate and non-profit special libraries face special ch... more...
Usually dispatched within 24 hours
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ISBN
1 84334 576 5
Published
August 2010
Price
£47.50 / US$80.00 / €55.00
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Leadership and Management of Quality in Higher Education (Chandos Publishing title)
Nair, Webster, Mertova
This book provides a range of case studies concerning the leadership and management of quality development in higher education. It captures the experiences of senior administrators and managers to the... more...
Usually dispatched within 24 hours
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ISBN
1 84334 477 7
Published
February 2009
Price
£49.50 / US$85.00 / €60.00
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Surviving the Future: Academic libraries, quality and assessment (Chandos Publishing title)
Munde, Marks
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few... more...
Usually dispatched within 24 hours
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ISBN
1 84334 425 4
Published
June 2008
Price
£27.50 / US$45.00 / €35.00
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A Short-cut to Marketing The Library (Chandos Publishing title)
Helinsky
Technological changes mean that the role of libraries is now not as obvious or assured as in the past. This means that to survive, libraries must actively market their products and services to their u... more...
Usually dispatched within 24 hours
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ISBN
1 84334 314 2
Published
March 2008
Price
£42.50 / US$70.00 / €50.00
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Library Performance and Service Competition: Developing strategic responses (Chandos Publishing title)
Nash White
A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strateg... more...
Usually dispatched within 24 hours
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ISBN
1 84334 305 3
Published
March 2008
Price
£42.50 / US$70.00 / €50.00
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Marketing the Best Deal in Town: Your library (Chandos Publishing title)
Rossiter
This book covers basic marketing tenets and terminology, how to go about setting up a marketing plan, and contemporary topics such as branding and marketing to women. This book is illustrated througho... more...
Usually dispatched within 24 hours
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ISBN
1 84334 299 5
Published
April 2007
Price
£42.50 / US$70.00 / €50.00
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Evidence-Based Librarianship: Case studies and active learning exercises (Chandos Publishing title)
Connor
This book features case studies and active learning exercises related to using evidence-based approaches in several types of academic libraries. Evidence-Based Librarianship is a vital referenc... more...
Usually dispatched within 24 hours
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ISBN
1 876938 90 0
Published
June 2006
Price
£27.50 / US$45.00 / €35.00
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The Other 51 Weeks: A marketing handbook for librarians (Chandos Publishing title)
Welch
The title The Other 51 Weeks reflects the authors conviction that the concept of marketing for libraries goes far beyond the single week of promotional displays for Library and Information Week... more...
Usually dispatched within 24 hours
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ISBN
1 84334 101 8
Published
February 2006
Price
£42.50 / US$70.00 / €50.00
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The Culture of Evaluation in Library and Information Services (Chandos Publishing title)
Crawford
This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, resea... more...
Usually dispatched within 24 hours
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ISBN
1 84334 140 9
Published
February 2006
Price
£42.50 / US$70.00 / €50.00
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Interlending and Document Supply in Britain Today (Chandos Publishing title)
Bradford, Brine
This comprehensive book explains to library staff and students how interlending and document supply (IDS) operates in the United Kingdom. It also helps librarians overseas understand how to interact w... more...
Usually dispatched within 24 hours
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